Frequently Asked Questions
Everything you need to know about shopping with Les Néréides Official Store
Are Les Néréides jewelry pieces handmade?
Yes, each piece of Les Néréides jewelry is uniquely handcrafted and hand-painted by our skilled artisans in our workshops, ensuring that every flower, animal, and detail is a true work of art.
What materials are used in your jewelry?
Our collections are primarily crafted from gold-plated brass, hand-enameled details, and often feature high-quality materials such as freshwater pearls, semi-precious stones, and faceted glass.
How should I care for my jewelry?
To maintain the brilliance of your jewelry, avoid contact with water, perfumes, and cosmetics. Store each piece in its original pouch when not in use and clean gently with a soft, dry cloth.
What is your shipping policy for international orders?
We offer worldwide shipping via premium couriers. Delivery times vary by region, but most international orders arrive within 5 to 10 business days. Tracking information is provided via email once the order is dispatched.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of receipt, provided the items are in their original packaging and unworn. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
Do you offer a warranty on your products?
Yes, Les Néréides offers a one-year warranty from the date of purchase covering manufacturing defects. Please retain your invoice as proof of purchase for any warranty claims.